The
Ministry of Railways has decided to revise the menu and rates for Rajdhani / Shatabdi
/ Duronto trains with effect from 17th October 2013. The Menu and tariff
of Rajdhani / Shatabdi / Duronto trains is included in the ticket fare and
have not been revised since 1999 whereas the cost of raw material, WPI, index
cost of services have increased manifold. With a view to arrive at the
realistic prices, Committees had been nominated by the Board to recommend the
revised rates. The committees have scientifically examined all
aspects of costing keeping the objectives to provide hygiene and affordable
meals to the travelling passengers on the premium trains. Based on the reports
of the committee, the revised menu & tariff have been approved by the
Competent Authority and notified.
Fixed
cyclic menus of 5 menus sets indicating items and brands to be served for all
classes of Rajdhani / Shatabdi / Duronto trains are to be notified so
as to provide variety.
1AC
(Rajdhani/Duronto trains)/Executive Class (Shatabdi trains): - It is
proposed to reduce the rate of Morning Tea and Evening Tea by nearly 35% and
30% respectively while the rate of Breakfast, Lunch/Dinner is to be increased
by nearly 35% and 15% respectively.
2AC/3AC
(Rajdhani/Duronto trains)/AC Chair Car (Shatabdi trains): - It is
proposed to reduce the rate of Morning Tea and Evening Tea by nearly 40% and
10% respectively while the rate of Breakfast, Lunch/Dinner is to be increased
by nearly 65% and 50% respectively.
The
impact on Lunch/Dinner/Breakfast rates will be an increase in the average range
of Rs.25/- &Rs. 27/-.
A
new concept of Combo Meal is being introduced as an every alternate meal on Rajdhani/Durontotrains
which has been priced at half the cost of the regular Lunch/Dinner so as to
reduce wastage/excess items.
The
decrease in rates is mainly due to deletion of items which were extra/
repetitive in nature (e.g. Éclairs, Tea bags, Fruit Juice etc.).
The
increase of rates is due to increase of cost of raw material/ services and WPI
as the rates werelast revised 14 years back.
With
the above revision the quality and variety of services are proposed to
be improved. Further to ensure quality of services, following measures are
underway:-
A Catering
Service Monitoring Cell has been set up in Railway Board with toll free no.
1800111321 to redress the complaints from travelling passengers on real time
basis.
Licensees
has to set up state of art Base Kitchens on railway premises as far as possible
by licensee so as to enable improved supervision and monitoring to improve the
quality of food. Subsequently the Base kitchens are to be duly certified with
valid ISO 22000:2005 certificate.
Stringent
quality parameters like supply of branded products in hygienic condition.
FPO/AGMARK approved items and compliance of instructions of Food Safety &
Standard Authority of India (FSSAI) are to be made mandatory.
Provision for
external audit (Third Party Audit) by reputed and independent agency appointed
by zonal railways to undertake audit of quality of services periodically
to ensure the quality has been made mandatory
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