New Refund Rules W.e.f. 12.Nov.2015.
The major changes in the existing rules and the amendments in refund rules are as under:-
Unused (unreserved) tickets on which no reservation has been made:
Existing rule
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Amended rule
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If
a ticket on which no reservation of a seat or berth has been made is
presented to the station master for cancellation refund of fare shall be
made on every such ticket after deducting the clerkage.
(i) within three hours after the actual departure of the train for which the ticket is issued or
(ii)
for any ticket valid for the whole day, within three hours after the
actual departure of the last train of the day for the destination
station
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If
a ticket on which no reservation of a seat or berth has been made is
presented for cancellation, refund of fare shall be made on every such
ticket after deducting the clerkage.
(i)The ticket shall be presented for cancellation within three hours of issue of ticket.
(ii) In case of tickets issued in advance the ticket is presented upto 2400 hours of the day preceding the day of journey.
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Unused tickets on which reservation has been made:
(i) if the ticket is presented for cancellation more than forty eight hours in
advance of the scheduled departure of the train, a minimum per
passenger cancellation charge shall be deducted at the flat rate of
rupees two hundred and forty for air-conditioned first class/executive class, rupees two hundred for air-conditioned-II tier/first class, rupees one hundred eighty for air-conditioned III-tier/ 3 economy/air-conditioned chair car, rupees one hundred twenty for sleeper class and rupees sixty for second class.
(ii) if the ticket is presented for cancellation between forty eight hours and upto twelve hours before
the scheduled departure of the train, cancellation charge shall be
twenty five per cent of the fare subject to a minimum of the
cancellation charge.
(iii) if the ticket is presented for cancellation within twelve hours before the scheduled departure of the train and upto four hours before the scheduled departure of the train irrespective of distance the cancellation charge shall be fifty per cent of the fare subject to a minimum of the cancellation charge.
(iv) No refund shall be granted on the reserved ticket if it is surrendered for cancellation before four hours of the actual departure of the train.
(v)
In case, on a party ticket or a family ticket issued for travel of more
than one person, some persons have confirmed reservation and others
are on waiting list, full refund of fare, less clerkage, shall be
admissible for confirmed passengers also provided that the entire ticket
is surrendered for cancellation upto 30 minutes before the scheduled departure of the train.
Unused waitlisted or RAC tickets:
Existing rule
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Revised rule
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If a Waitlisted/RAC ticket is presented for cancellation, refund of fare shall be admissible after deducting the clerkage.
(i) The ticket is presented for cancellation upto three hours after the actual departure of the train irrespective of the distance.
(ii) The passenger may get the tickets cancelled from any PRS counters or the designated current counters.
(iii) No refund of fare shall be granted on RAC ticket /Waitlisted ticket after three hours of the schedule departure of the train.
(iv)
In case no current counters are available at journey originating
station for night trains leaving between 21.00 hours and 06.00
hours(actual departure , refund shall be admissible at the station within first two hours after the opening of reservation office.
(v)
In remote and hill areas as identified by the zonal Railways with the
prior approval of the General Managers and print in their Time Tables
for train leaving between 1900 hours and 0600 hours (actual departure) refund shall be admissible at the station within first two hours after the opening of reservation/booking office, in case there is no reservation counters/booking office/ current counters. Available in that area.
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If a Waitlisted/RAC ticket is presented for cancellation, refund of fare shall be admissible after deducting the clerkage.
(i) The ticket is presented for cancellation upto Thirty Minutes before the actual departure of the train irrespective of the distance.
(ii) The passenger may get the tickets cancelled from any PRS counters or the designated current counters.
(iii) No refund of fare shall be granted on RAC ticket /Waitlisted ticket after thirty minutes before the schedule departure of the train.
(iv)
In case no current counters are available at journey originating
station for night trains leaving between 21.00 hours and 06.00
hours(actual departure , refund shall be admissible at the station within first two hours after the opening of reservation office.
(v)
In remote and hill areas as identified by the zonal Railways with the
prior approval of the General Managers and print in their Time Tables
for train leaving between 1900 hours and 0600 hours (actual departure) refund shall be admissible at the station within first two hours after the opening of reservation/booking office, in case there is no reservation counters/booking office/ current counters. Available in that area.
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Cancellation of e- tickets:
The
e- ticket may be booked and cancelled through internet and the refund
of fare shall be credited to the customer’s account after deducting the
charges applicable.
In
case of a confirmed e-ticket, refund of fare shall be granted in
accordance with rule for unused tickets on which reservation has been
made. In case of RAC e-ticket, refund of fare shall be granted in
accordance with rule for unused waitlisted and RAC tickets.
In
case of the waitlisted e-ticket on which status of all the passengers
is on waiting list even after preparation of reservation charts, names
of all such passengers booked on that Passenger Name Record
(PNR) shall be dropped from the reservation chart and refund of fare
shall be credited to the customer’s account after deducting the
clerkage.
In
case on a party e-ticket or a family e-ticket issued for travel of more
than one person, some persons have confirmed reservation and others
are on the list of RAC and waiting list, then in case of passengers on
RAC or waitlisted not travelling, a certificate has to be obtained from
the ticket checking staff to that effect and refund of fare shall be
processed online through TDR, indicating the details of the certificate
issued by ticket checking staff.
The
online TDR shall be filed upto seventy two hours of actual arrival of
the train at passenger’s destination and the original certificate issued
by the ticket checking staff is to be sent through post to Indian
Railway Catering and Tourism Corporation (IRCTC). The fare shall be
refunded by Indian Railway Catering and Tourism Corporation (IRCTC) to
the customer’s account after due verification.
In
case of e-tickets (confirmed or RAC), if the reservation charts have
been prepared, online TDR is required to be filed for obtaining
refund.
No refund of fare shall be admissible on e- ticket having confirmed reservation in case the request for refund is filed online upto four hours before the actual departure of the train.
No refund of fare shall be admissible on RAC e-tickets in case the request for refund is filed online upto thirty minutes of the actual departure of the train.
Refund on Tatkal tickets:
No refund of fare shall be admissible on confirmed Tatkal ticket.
In
case of Tatkal ticket on waitlist, refund of fare shall be granted in
accordance with rule for unused waitlisted or RAC tickets.
In
case on a party Tatkal ticket or a family Tatkal ticket issued for
travel for more than one person, some persons have confirmed
reservation and others are on waiting list, full refund of fare, less
clerkage, shall be admissible for confirmed passengers also provided
that the entire Tatkal ticket is surrendered for cancellation upto Thirty Minutes before the scheduled departure of the train.
Postponement or preponement of journey on a reserved, RAC or waitlisted ticket:
The postponement or preponement of journey on confirmed or RAC or waitlisted ticket shall be allowed in the same class and for the same destination instead of any longer distance or
any higher class by the same train or by any other train for any
subsequent days, subject to condition that the ticket is surrendered
during the working hours of reservation office and at least forty eight hours before the scheduled departure of the train in which originally booked.
Non-commencement or missing of journey due to late running of trains:
· No cancellation charge or clerkage shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and
waitlisted tickets, if the journey is not undertaken due to late
running of the train by more than three hours of the scheduled departure
of the train from the station commencing the journey subject to
condition that the ticket is surrendered upto the actual departure of the train instead of existing 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train.
· in case of e-tickets, the TDR is filed online before the actual departure of the train for availing full refund.
· In
case the ticket is cancelled or surrendered or if the request for
refund of fare is filed online after the actual departure of the
train, no refund of fare shall be admissible.
Lost, misplaced, torn or mutilated tickets:
If the reservation status of a lost, misplaced, torn or mutilated ticket,
at the time of receipt of the application for issuance of a duplicate
ticket for the purpose of undertaking journey, is confirmed or RAC
and that the duplicate ticket is sought before preparation of
reservation chart of the concerned train, the station master shall issue
a duplicate ticket in lieu of the original ticket on payment of rupees fifty per passenger in case of second and sleeper class and rupees one hundred per passenger for other classes instead of existing clerkage charge.
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